Verizon issues, help suggestions

[TCEd]

We have had Verizon broadband wireless internet service using their wireless card at a USB port for about 14 months.
Last March my laptop hard drive died and we got a new PC and a new Verizon wireless card.
The connection has been disconnecting frequently. We've had 5 or 6 calls to the customer service techs without resolution and a trouble shooting ticket was finally generated and they sent me a tex message stating they would call me when the problem was resolved.
They never called and I finally called them. The techs response was we were not receiving a adequate signal. I asked to stop service and was told to contact customer service as the tech could not do a service stoppage.
Called customer service today, explained the problem and asked for a service stoppage. They stated I'd have to pay an early termination fee regardless of the problem I'm experiencing because our signall is adequate ( change of position on their part). I explain my service is still disconnecting. They demand early termination, this from a supervisor. I say " it's either me or Verizon not tell the truth" in a calm manner. They say " you must pay the termination feeor go to collection".

Anyone have a suggestion or contact at Verizon I can e-mail, write a letter to etc. ?
ed

 

[Sydwayz]

Have you done the
--> Options
--> Activation

...recently? That's what they keep telling me to do. I feel like they are becoming quickly oversubscribed and are bouncing off long connections. That's BS in my book. My only other choice is Hughes Satellite HSI and that blows too.

 

[TCEd]

Brian,
I've contracted with a cable land line. My issue is with Verizons early termination fee and their inability to provide an adequate signal.
ed

 

[YankeY]

I went through this same sort of issue with Sprint, I had a card that worked for 1-2 years then suddenly quit - after a week of 5hr phone calls they said the mfg of the card does not support HP computers, so there was nothing they could do.

They also would not let me out of my contract. What I figured you will never be able to speak to the "right" person to resolve it, and if you refuse to pay they send you to collection. I spoke to the VP at the card mfg., they were very helpful, and when they fould out that Sprint was badmouthing them they were unhappy and were going investigate.

I did manage to get out of my contract by going to a couple of the Sprint stores and have some pretty loud heated conversations with the managers and customer service on the phone. They canceled me & I didn't have to pay.:boxing_smiley:

Good Luck - cell companies suck:sifone:

 

[phragle]

Obama would regulate them, but all of his supporters uses that pay as you go deal..no credit checks needed.